Support
Get help with Patcher.
Send order-related messages to our orders inbox. For questions, inquiries, or issues, contact support or submit the form below.
Frequently asked questions
Which email address should I use?
Use info@patcher.me for an existing order, delivery, return, refund, or cancellation. Use support@patcher.me for general inquiries, product questions, app or sign-in issues, accessibility, and support requests.
Where can I see an order?
Sign in and open Dashboard. Personal orders remain under Orders; organization purchases appear only inside organizations where you are a member.
What if my sign-in link expired?
Return to the sign-in page and request a new single-use link. The error message does not disclose whether an email address has an account.
What should I do with a damaged delivery?
Do not use leaking, open, mislabeled, or visibly unsafe material. Keep the packaging, record the condition, and submit an order-support request.
Can I place an order on this website?
Yes. You can order Gem Patch from the product page or continue from a supported photo assessment. Inventory, shipping, tax, and the final total are confirmed before payment.
Can support diagnose my pavement from a photo?
Support does not diagnose pavement. Use Calculate for a bounded assessment of visible evidence; it asks for another view or stops when material, scale, depth, boundaries, or suitability are not supported. Structural uncertainty still needs a qualified on-site professional.
Contact support
Orders
Order and delivery help
Existing orders, delivery questions, cancellations, returns, and refunds.
info@patcher.meSupport
Questions and issues
General inquiries, product questions, app or sign-in issues, accessibility, and other support.
support@patcher.meAttachments are not accepted through this form. Support will provide a secure follow-up route if a file is genuinely needed.
If the form is unavailable, email general support at support@patcher.me.